We're committed to keeping gambling safe, fun, and in your control.
At CCTV Game, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gambling and ensuring that our Platform is a safe environment for all Players.
We recognize that for a small number of people, gambling can become problematic. Our Responsible Gaming Policy outlines the tools, resources, and procedures we have in place to help Players stay in control, identify early signs of problem gambling, and access support when needed.
Responsible gaming is not just a regulatory requirement for us — it is a core value embedded in everything we do.
This Policy applies to all registered Users of the CCTV Game Platform. It also guides the conduct of our staff, who are trained to identify and respond to signs of problem gambling with empathy and professionalism.
Our approach to responsible gaming is built on four core principles:
Gambling is a form of entertainment, not a way to make money. Before you play, it is important to understand the following:
Problem gambling can affect anyone, regardless of age, background, or income. Common warning signs include:
If you recognize any of these signs in yourself or someone you know, please use the tools available on our Platform or reach out to a professional support service.
CCTV Game provides a comprehensive suite of responsible gaming tools, all accessible from your account dashboard under the Responsible Gaming section.
Set daily, weekly, or monthly caps on how much you deposit.
Cap the amount you can lose within a set time period.
Set a maximum bet amount per day, week, or month.
Automatically log out after a set session duration.
Periodic reminders showing your session time and net result.
Take a short break of 24 hours up to 30 days.
Suspend your account for 6 months up to permanently.
Permanently close your account at any time.
You can set limits on how much money you deposit into your account over a given time period: daily, weekly, or monthly. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before taking effect.
Loss limits allow you to cap the amount you can lose within a set time period: daily, weekly, or monthly. Once your loss limit is reached, you will be unable to place further wagers until the limit period resets. The same cooling-off rules apply as with deposit limits.
You can set a maximum amount you are permitted to wager within a given period — daily, weekly, or monthly — independent of wins or losses.
You can set a maximum duration for each gambling session. When your session time limit is reached, you will be automatically logged out of the Platform. A reminder notification will be sent before your limit is reached.
Reality check notifications are periodic pop-up reminders that appear during gameplay to inform you of how long you have been playing, your net win or loss, and the option to continue, take a break, or log out. You can configure the frequency (every 15, 30, or 60 minutes) from your account settings.
If you feel you need a short break, you can set a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time you cannot log in or place wagers. Your balance is preserved and withdrawals remain available. Cool-off periods cannot be reversed once activated.
Self-exclusion is available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion your account is suspended, all marketing stops immediately, pending bonuses are cancelled, and your balance is available for withdrawal. Re-opening your account before the exclusion period ends is not permitted. To request self-exclusion, visit the Responsible Gaming section of your account or contact our support team. Permanent self-exclusion is irreversible.
If you wish to permanently close your account for any reason, including problem gambling, contact our support team. Any remaining balance will be processed for withdrawal subject to standard verification procedures.
In jurisdictions where national or multi-operator self-exclusion schemes are available, CCTV Game participates fully. If you register with a national self-exclusion scheme, we are obligated to block your access to our Platform accordingly.
We recommend Players who wish to self-exclude also register with any applicable national scheme in their jurisdiction to maximize the effectiveness of their exclusion across multiple gambling operators.
CCTV Game operates a strict zero-tolerance policy regarding underage gambling. We implement the following measures to prevent minors from accessing our Services:
We strongly encourage parents and guardians to use parental control software to restrict minors' access to gambling websites. Recommended tools include:
We are aware that some adults may be particularly vulnerable due to mental health conditions, financial hardship, or other personal circumstances. Our team is trained to handle such situations with sensitivity and to signpost appropriate support resources. If you feel you may be in a vulnerable situation, please contact our Responsible Gaming team directly: responsiblegaming@cctvgame.us.com.
CCTV Game employs automated systems and trained staff to proactively monitor gameplay data for indicators of problem gambling. Behavioral patterns that may trigger a review include:
When such patterns are detected, our Responsible Gaming team may send an in-Platform notification with information about our tools, contact you directly to check on your wellbeing, apply temporary limits to your account, or in serious cases initiate a mandatory cool-off or suspension pending further review.
All CCTV Game employees, particularly those in customer-facing roles, receive regular training on:
Our Responsible Gaming team undergoes specialist training and certification in line with industry best practices.
CCTV Game is committed to ethical marketing practices. Our marketing materials will never:
Players who have self-excluded or set marketing opt-out preferences will be removed from all promotional communications immediately.
We encourage all Players to treat gambling as a paid entertainment activity with a personal budget. We recommend:
Your full deposit, withdrawal, and wagering history is always available in the Account History section of your dashboard.
If you or someone you know needs help with problem gambling, please reach out to one of the following organizations:
These organizations offer free, confidential advice and support to anyone affected by gambling harm.
If you have any questions about our responsible gaming tools, want to set limits, or need support, our dedicated team is here to help:
Responsible Gaming: responsiblegaming@cctvgame.us.com
General Support: support@cctvgame.us.com
Live Chat: Available 24/7 on the Platform
We aim to respond to all responsible gaming inquiries within 24 hours.
This Responsible Gaming Policy is reviewed regularly to ensure it reflects current best practices, regulatory requirements, and the needs of our Players. Any material updates will be communicated through the Platform and via email notification.
