Last updated: April 14, 2026
1. Introduction
CCTV Game ("we", "us", "our", or "Platform") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the CCTV Game website, mobile applications, and all related services (collectively, the "Services").
This Policy applies to all Users of the Platform and is incorporated by reference into our Terms of Service. By registering an account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
If you do not agree with this Policy, please discontinue use of the Services immediately.
2. Data Controller Information
CCTV Game acts as the Data Controller responsible for your personal data collected through the Platform.
If you have any questions, requests, or concerns regarding how we handle your personal data, you are encouraged to contact our DPO directly.
3. What Personal Data We Collect
We collect personal data in several ways — directly from you, automatically through your use of the Services, and from third parties.
3.1 Data You Provide Directly
When you register, verify your identity, or interact with our Services, you may provide:
- Full legal name
- Date of birth
- Email address
- Phone number
- Residential address and country of residence
- Government-issued identification documents (passport, national ID, driver's license)
- Proof of address documents (utility bills, bank statements)
- Payment information (bank account details, card numbers, e-wallet identifiers)
- Source of funds documentation
- Self-exclusion preferences and responsible gambling settings
- Communications you send to our support team
3.2 Data Collected Automatically
When you access the Platform, we automatically collect:
- IP address and geolocation data
- Device identifiers (device type, operating system, browser type and version)
- Session data (login timestamps, session duration, pages visited)
- Gameplay data (game history, wagering activity, win/loss records)
- Clickstream and interaction data
- Cookies and similar tracking technology data (see Section 10)
- Referral source and marketing attribution data
3.3 Data from Third Parties
We may receive personal data about you from:
- Identity verification and KYC service providers
- Payment processors and financial institutions
- Fraud detection and anti-money laundering (AML) screening services
- Publicly available sources (sanctions lists, PEP databases)
- Affiliate partners and marketing networks (with your consent)
- Social media platforms (if you connect social accounts)
4. Legal Basis for Processing
We process your personal data on the following legal grounds under applicable data protection law (including GDPR where applicable):
- Contractual necessity: Processing required to fulfill our obligations under the Terms of Service, including account management, processing transactions, and providing gameplay services
- Legal obligation: Processing required to comply with applicable laws such as AML regulations, KYC requirements, gambling licensing conditions, and tax reporting
- Legitimate interests: Processing for fraud prevention, security monitoring, network and Platform integrity, and improving our Services, provided such interests are not overridden by your fundamental rights
- Consent: Processing for marketing communications, certain cookies, and optional features where we have obtained your explicit consent
- Vital interests: In rare circumstances, processing necessary to protect your vital interests or those of another person
5. How We Use Your Personal Data
We use your personal data for the following purposes:
5.1 Account and Service Management
- Creating and managing your player account
- Verifying your identity and age in accordance with KYC requirements
- Processing deposits, withdrawals, and payment transactions
- Providing customer support and responding to your inquiries
- Sending transactional communications (account confirmations, payment receipts, security alerts)
5.2 Legal and Regulatory Compliance
- Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
- Meeting obligations imposed by our gambling license(s)
- Reporting to regulatory authorities and law enforcement as required by law
- Conducting ongoing monitoring of transactions for suspicious activity
- Maintaining records as required by applicable legislation
5.3 Security and Fraud Prevention
- Detecting, investigating, and preventing fraudulent activity, cheating, and abuse of our Services
- Monitoring for unauthorized access to accounts
- Verifying that Users are not self-excluded or subject to restrictions
- Screening against sanctions lists and politically exposed persons (PEP) databases
5.4 Responsible Gambling
- Monitoring gameplay patterns to identify signs of problem gambling
- Enforcing self-exclusion, deposit limits, and other responsible gambling tools
- Contacting you if we identify concerning gambling behavior
- Maintaining records of self-exclusion requests
5.5 Platform Improvement and Analytics
- Analyzing usage patterns to improve user experience and game offerings
- Conducting internal research and development
- Testing new features and platform updates
- Generating aggregated, anonymized statistical reports
5.6 Marketing and Promotions
With your consent, we may use your data to:
- Send promotional emails, push notifications, and SMS messages about bonuses and offers
- Display personalized content and recommendations on the Platform
- Conduct surveys and gather feedback
You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting support@cctvgame.us.com.
6. Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share your data with the following categories of recipients:
6.1 Service Providers and Data Processors
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements, including:
- KYC and identity verification providers
- Payment processors and banking partners
- Cloud hosting and infrastructure providers
- Customer support platform providers
- Email and communication service providers
- Analytics and business intelligence providers
- Cybersecurity and fraud prevention vendors
6.2 Regulatory and Law Enforcement Authorities
We may disclose your personal data to:
- Gambling regulators and licensing authorities
- Tax authorities
- Law enforcement agencies and courts when required by applicable law or legal process
- Financial intelligence units in connection with AML obligations
6.3 Responsible Gambling Organizations
With your consent or where required by law, we may share data with national self-exclusion registries and responsible gambling databases to enforce exclusions across multiple operators.
6.4 Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring of CCTV Game, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any applicable changes to this Privacy Policy.
6.5 Other Players
Certain gameplay statistics or usernames may be visible to other players within the Platform (e.g., leaderboards). We will never expose your full identity or financial information to other players.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with an adequacy decision
- Binding Corporate Rules where applicable
- Other legally recognized transfer mechanisms
You may request information about the specific safeguards applied to international transfers by contacting our DPO.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Typical retention periods include:
- Account data: Retained for the duration of your account and up to 5 years after closure, in accordance with gambling licensing requirements
- Financial transaction records: Retained for a minimum of 5–7 years to comply with AML and tax regulations
- KYC documents: Retained for at least 5 years after the end of the business relationship
- Marketing data: Retained until you withdraw consent or opt out
- Support communications: Retained for up to 3 years from the date of correspondence
- Technical logs: Retained for up to 12 months unless required for longer periods for security investigations
After the applicable retention period, data is securely deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure ("right to be forgotten"): Request deletion of your personal data, subject to legal retention obligations
- Right to restriction of processing: Request that we limit how we use your data in certain circumstances
- Right to data portability: Receive your personal data in a structured, machine-readable format and transfer it to another controller
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Withdraw consent at any time for processing based on consent, without affecting the lawfulness of prior processing
- Right not to be subject to automated decision-making: Request human review of any significant automated decisions affecting you
To exercise any of these rights, please submit a written request to privacy@cctvgame.us.com. We will respond within 30 days of receiving your request. We may require identity verification before processing your request.
If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
10. Cookies and Tracking Technologies
10.1 What Are Cookies
Cookies are small text files stored on your device when you visit the Platform. We also use similar technologies such as web beacons, pixels, local storage, and session storage.
10.2 Types of Cookies We Use
- Strictly necessary cookies: Essential for the Platform to function (login sessions, security tokens, load balancing). These cannot be disabled.
- Performance and analytics cookies: Help us understand how Users interact with the Platform (e.g., Google Analytics, internal analytics tools)
- Functional cookies: Remember your preferences such as language, currency, and responsible gambling settings
- Marketing and targeting cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns
- Third-party cookies: Set by our partners (payment providers, affiliate networks) for their own purposes
10.3 Managing Cookies
You can manage or withdraw your consent for non-essential cookies at any time through our Cookie Preference Center available on the Platform. You may also configure your browser to block or delete cookies; however, doing so may affect the functionality of the Services.
11. Children's Privacy
Our Services are strictly intended for adults aged 18 and over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will immediately close the account, delete the data, and report the incident as required by applicable law.
If you believe a minor has accessed our Services, please contact us immediately at support@cctvgame.us.com.
12. Security Measures
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive data at rest (including payment data and identity documents)
- Multi-factor authentication (MFA) options for account access
- Regular penetration testing and security audits by independent third parties
- Role-based access controls limiting staff access to personal data on a need-to-know basis
- Secure data centers with physical access controls
- Incident response plans and breach notification procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected Users without undue delay, as required by applicable law.
13. Automated Decision-Making and Profiling
We may use automated systems to:
- Verify your identity during the KYC process
- Detect and flag potentially fraudulent or suspicious transactions
- Identify problem gambling patterns and trigger responsible gambling interventions
- Assess bonus eligibility and detect bonus abuse
Where automated decisions have a significant legal or similarly significant effect on you, you have the right to request human review of such decisions. Please contact privacy@cctvgame.us.com to exercise this right.
14. Third-Party Links and Services
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform, as we have no control over their data practices and accept no responsibility for them.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will:
- Post the updated Policy on this page with a revised "Last Updated" date
- Notify you by email or in-Platform notification if the changes are significant
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.
16. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us:
