Find answers to the most common questions about our Platform.
Here you'll find answers to the most common questions about our Platform. Browse by category below. If you can't find your answer here, our support team is available 24/7 via Live Chat.
CCTV Game is an online casino entertainment platform built around a unique surveillance camera aesthetic. We offer live dealer games, slots, and interactive wagering experiences all presented through an immersive CCTV-style interface.
Yes. CCTV Game operates under a valid gambling license issued by the relevant regulatory authority. License details are displayed in the footer of our website.
We accept players from most countries where online gambling is legally permitted. To check whether your country is supported, visit the Registration page restricted countries will not appear in the country selection list. Players from restricted jurisdictions are prohibited from creating accounts.
Yes. Some game modes offer a Demo Play option that allows you to try games without wagering real money. Demo mode is available to both registered and guest users on select titles.
To verify your account:
Verification is typically completed within 2448 hours. You'll receive an email confirmation once approved.
We may request additional documents in certain situations, including:
This is a standard industry procedure required by our licensing authority.
Go to Account Settings > Security > Change Password. You'll need to enter your current password and confirm your new one. If you've forgotten your password, click "Forgot Password" on the login page and follow the instructions sent to your email.
Some account details (such as your name and date of birth) cannot be changed once verified, as they are linked to your identity documents. To update your email address or other contact details, please contact our support team via Live Chat or email.
Click "Forgot Password" on the login screen, enter your registered email address, and we'll send you a password reset link. The link expires after 60 minutes for security reasons.
Account suspensions may occur due to:
Contact our support team for clarification about your specific account status.
You can request account closure by contacting our support team via Live Chat or email. Any remaining balance will be processed for withdrawal before closure, subject to verification requirements.
Most deposits are credited instantly or within a few minutes.
We accept a wide range of payment methods including:
The full list of available payment methods is shown in the Cashier section of your account.
Yes. Minimum and maximum deposit amounts vary by payment method. Current limits are displayed at the time of transaction in the Cashier section. You can also set personal deposit limits through the Responsible Gaming section of your account.
CCTV Game does not charge fees on deposits. However, your bank or payment provider may apply their own transaction fees. Please check with your payment provider for details.
If your deposit has not appeared within 30 minutes, please:
Withdrawal requests are reviewed and processed by our team.
Processing times vary by method:
Processing times begin after your withdrawal has passed our verification review.
Common reasons for withdrawal delays include:
If your withdrawal has been pending for longer than expected, please contact our support team.
Yes. Minimum withdrawal thresholds apply and vary by payment method. Current minimums are displayed in the Cashier section at the time of withdrawal.
For fraud prevention purposes, withdrawals are generally processed back to the same payment method used for deposits. If your original deposit method is unavailable, please contact our support team who will advise on alternative options.
CCTV Game does not charge withdrawal fees. Third-party payment providers may apply their own fees please check with your provider.
Active promotions are displayed on our Promotions page. To claim a bonus:
Bonuses are credited to your account automatically or within a short processing time.
Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, a 100 bonus with a 30x wagering requirement means you must wager 3,000 before withdrawing bonus-derived winnings.
Full wagering requirement details are listed in each promotion's individual terms.
Bonuses may be removed if you:
If you believe a bonus was removed in error, contact our support team.
Bonus funds themselves are generally not withdrawable until wagering requirements have been fully met. Winnings generated from bonus play may be subject to maximum withdrawal caps as specified in the individual promotion's terms.
Visit Account Settings > Bonuses to view all active bonuses, their current wagering progress, expiry dates, and associated terms.
Go to Account Settings > Responsible Gaming to access all available limit tools including deposit limits, loss limits, wagering limits, and session time limits. Changes that reduce your limits take effect immediately.
To self-exclude:
Alternatively, contact our Responsible Gaming team via Live Chat or email. Self-exclusion takes effect immediately and cannot be reversed before the exclusion period ends.
You are not alone, and help is available. We encourage you to:
We recommend using Gamban, a blocking software that restricts access to gambling websites and apps across all your devices.
We use SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive data including payment information and identity documents are encrypted at rest. Our systems are regularly tested by independent security auditors. For full details, please review our Privacy Policy.
If you suspect unauthorized access to your account:
We strongly recommend enabling two-factor authentication (2FA) available in your account security settings.
Go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. We support authenticator apps (such as Google Authenticator or Authy) as well as SMS-based 2FA.
Our support team is available 24 hours a day, 7 days a week through the following channels:
To help us resolve your issue quickly, please have the following ready:
If you have a complaint that was not resolved to your satisfaction through our standard support channels:
If your complaint remains unresolved after our internal process, you may escalate it to the Alternative Dispute Resolution (ADR) body designated by our licensing authority.
